Terms & Conditions

Version 1.0 – 25 July 2026

Provider: Boussaina Abou Rida, auto-entrepreneur
Website and platform: NLLES
Commercial payment name: NLLES ECOM
Address: 17 Operation Badei Lot Amerchi, Marrakech, Morocco
Email: info@nlles.nl
Telephone: +2126500080334
Tax identification number: 53585613
ICE: 003237344000061

These Terms and Conditions apply to the digital practice packages, professional speaking assessments and online courses provided by NLLES. By placing an order or using a service, the Customer accepts these Terms and Conditions.

Identity and contact details
Definitions
Applicability and formation of the Agreement
Offers, product information and prices
Accounts, Candidates and Supporters
Digital practice packages and access periods
Speaking examinations and professional assessments
Payment, confirmation and invoicing
Withdrawal period and refunds for Digital Packages
Technical problems and unavailability
Online Courses
Rescheduling, termination and refunds for Online Courses
Intellectual property
Prohibited use, investigations and account blocking
Nature of the practice materials and no guarantee of passing
Availability, maintenance and force majeure
Liability
Complaints, applicable law and disputes
Personal data
Amendments and final provisions

1. Identity and Contact Details

1.1

NLLES is the name of the website and online platform operated by Boussaina Abou Rida, acting as an auto-entrepreneur under Moroccan law. The commercial name NLLES ECOM is used for the processing of online payments.

1.2

The correspondence address of NLLES is:

17 Operation Badei Lot Amerchi
Marrakech
Morocco

1.3

Contact details:

Email: info@nlles.nl
Telephone: 06500080334

1.4

Business identification details:

Tax identification number: 53585613
Identifiant Commun de l’Entreprise (ICE): 003237344000061

1.5

In these Terms and Conditions, Boussaina Abou Rida, NLLES and NLLES ECOM are collectively referred to as “NLLES”, “we”, “us” or “our”.

2. Definitions

2.1 Customer

The natural person who orders a product or service, enters into an Agreement with NLLES or pays for a Candidate.

2.2 Candidate

The person for whom a Digital Package or Online Course is purchased and who uses the relevant materials and services.

2.3 Supporter

A partner, family member or teacher who assists the Candidate with using, understanding or discussing the materials.

2.4 Digital Package

Time-limited access to online practice examinations, exercises, videos, audio recordings, images, texts, results and/or speaking assessments.

2.5 Online Course

Individual or group lessons provided remotely through Zoom or a comparable communication platform.

2.6 Paid Content

Any protected examination, exercise, audio, video, lesson component or other content that is accessible only following purchase or the granting of access.

2.7 Agreement

The agreement between NLLES and the Customer that is formed following acceptance of an offer and successful payment, or following a separate written confirmation from NLLES.

3. Applicability and Formation of the Agreement

3.1

These Terms and Conditions apply to every offer made by NLLES and every Agreement concerning Digital Packages, Online Courses, speaking assessments and related services.

3.2

The relevant product page, order confirmation, course confirmation and any additional arrangements agreed in writing form part of the Agreement.

3.3

In the event of a conflict between documents or terms, the following order of precedence applies:

an individual written agreement;
the order confirmation or course confirmation;
the relevant product page; and
these Terms and Conditions.

3.4

Before completing an order, the Customer must be given the opportunity to read and expressly accept these Terms and Conditions.

3.5

NLLES may refuse an order or request additional information where there is a reasonable indication of fraud, misuse, an incorrect order or a payment problem.

4. Offers, Product Information and Prices

4.1

NLLES will describe as clearly as reasonably possible which components, access periods, numbers of examinations and numbers of speaking assessments are included with each product.

4.2

Obvious writing, programming or pricing errors are not binding on NLLES.

Where such an error affects an order, NLLES will contact the Customer. The Customer will be given the choice between:

performance of the Agreement under the corrected conditions; or
cancellation without charge.

4.3

The price shown during checkout is the total amount payable by the Customer. NLLES does not add separate VAT to the displayed price.

4.4

Price changes apply only to future orders and do not alter an order that has already been paid.

4.5

Offers, promotional campaigns and discount codes may be subject to additional conditions or a limited validity period.

5. Accounts, Candidates and Supporters

5.1

A personal account is required to access Paid Content. The Customer must provide correct and current information.

5.2

Each account and each Digital Package is intended for one Candidate only.

The Candidate may receive assistance from a partner, family member or teacher.

5.3

A Supporter may assist the Candidate within the same account with viewing, discussing or preparing the materials.

A Supporter may not:

use the account for another Candidate;
provide access to another Candidate; or
distribute the login details to other persons.

5.4

The Customer and Candidate are responsible for:

keeping the account password confidential;
preventing unauthorised access to the account; and
activities carried out through the account.

Suspected unauthorised use must be reported to NLLES as soon as possible.

5.5

An account may not be sold or transferred.

The designated Candidate may be changed only with the prior written permission of NLLES.

5.6

NLLES may use reasonable technical checks to investigate:

account sharing;
automated use;
unauthorised distribution;
suspicious login activity; and
misuse of protected materials.

6. Digital Practice Packages and Access Periods

6.1

Access to a Digital Package begins following successful payment and activation of the account, unless a different commencement date is stated on the product page or in the order confirmation.

6.2

The access period is one, two or three months, depending on the package purchased.

The expiry date is calculated from the activation date.

6.3

A Digital Package is not renewed automatically.

Access expires at the end of the applicable access period, unless:

the Customer purchases a new package; or
NLLES confirms an extension in writing.

6.4

The examinations and exercises included in a package may be repeated without a fixed attempt limit during the applicable access period, unless a technical or content-related limit is expressly stated on the product page.

6.5

The number of different reading examinations and the number of professional speaking assessments are limited to the number stated for the selected package.

A speaking assessment that has already been used is not automatically restored when the Candidate retakes a speaking examination.

6.6

Unused access, examinations or assessments cannot be carried over to a new package after the applicable access period has expired, unless:

NLLES expressly permits this; or
Article 10 applies.

6.7

The Customer and Candidate are responsible for having:

a suitable device;
an up-to-date internet browser;
a stable internet connection; and
for speaking examinations, a functioning microphone and permission for audio recording.

7. Speaking Examinations and Professional Assessments

7.1

Where a package includes a professional speaking assessment, the submitted practice examination will be assessed in accordance with the assessment method explained on the website or within the examination environment.

7.2

An assessment normally consists of:

a numerical grade; and
a pass or fail result.

Unless separately agreed in writing, an assessment does not include:

extensive personalised feedback;
a lesson report;
detailed corrections for each question; or
individual coaching.

7.3

Any assessment period stated on the website is a target period and not a guaranteed deadline.

An assessment may be delivered later in the event of:

exceptional demand;
technical problems;
illness;
force majeure; or
other circumstances that reasonably affect the assessment process.

NLLES will inform the Candidate when a material delay is expected.

7.4

A speaking assessment is considered used once the examination has been submitted for assessment.

This does not apply where the submission cannot be assessed because of a demonstrable technical error attributable to NLLES.

7.5

The result of a practice assessment is provided solely as an indication of the Candidate’s preparation.

It is not an official examination result.

8. Payment, Confirmation and Invoicing

8.1

Orders placed through the website must be paid in full in advance using one of the payment methods offered during checkout.

8.2

Payments are processed by an external payment-service provider.

NLLES receives the information necessary to:

confirm the payment;
administer the order; and
provide the purchased product or service.

NLLES does not itself store complete payment-card details.

8.3

Access is activated after successful payment confirmation.

Where a payment is unsuccessful, reversed, disputed or subject to a chargeback, NLLES may suspend access until it has been established that the payment has been received definitively.

8.4

Following successful payment, the Customer will receive an electronic:

order confirmation; and
invoice or payment receipt.

8.5

The full price of an Online Course must, in principle, be paid in advance.

Payment in instalments is permitted only where NLLES has expressly agreed to this in writing before the course begins.

9. Withdrawal Period and Refunds for Digital Packages

9.1

A consumer may withdraw from the purchase of a Digital Package within seven days after accepting the offer, without providing a reason, provided that delivery of the paid digital service has not yet begun.

9.2

The following activities do not, by themselves, constitute commencement of the paid digital service:

creation of an account;
logging into the account;
opening the “My Account” page; or
viewing the package overview.

9.3

Delivery of the paid digital service begins when the Candidate first opens:

a paid examination;
a protected exercise; or
other Paid Content included in the package,

after the Customer has clearly requested immediate performance and confirmed that the right of withdrawal will consequently be lost.

9.4

Opening the first item of Paid Content constitutes commencement of delivery of the entire purchased Digital Package.

From that moment, the Customer is no longer entitled to a refund merely because the Customer or Candidate has changed their mind.

9.5

To exercise the right of withdrawal within the applicable withdrawal period, the Customer must send a clear statement to info@nlles.nl before the seven-day period expires.

The statement must include:

the email address used for the account; and
the order number, where available.

9.6

Following a valid withdrawal, NLLES will refund the full amount received without undue delay and no later than fifteen days after the valid withdrawal request.

The refund will, in principle, be made using the same payment method used for the original transaction.

9.7

This Article does not limit any mandatory consumer rights that cannot lawfully be excluded by contract under the applicable law.

10. Technical Problems and Unavailability

10.1

A brief interruption, maintenance period or problem involving the Customer’s or Candidate’s:

device;
internet connection;
browser settings;
microphone;
permissions; or
other equipment

does not automatically entitle the Customer to a refund.

10.2

Where a demonstrable technical problem attributable to NLLES makes the paid service unusable for a material period, the Customer must report the problem as soon as possible.

The report should include:

a description of the problem;
the date and approximate time;
the device used;
the browser used, where relevant; and
a screenshot, where reasonably possible.

10.3

After verifying the problem, NLLES will, in principle, extend the access period by twice the period during which the service was unusable as a result of that problem, rounded to complete days.

10.4

Where additional access time would not reasonably provide a useful solution for the Customer, NLLES may offer a full or partial refund depending on the seriousness and duration of the problem.

10.5

Technical complaints are assessed individually.

NLLES must first be given a reasonable opportunity to:

investigate the problem;
identify its cause; and
repair or otherwise resolve it.

11. Online Courses

11.1

Online Courses are provided remotely on the agreed dates and at the agreed times, generally through Zoom or a comparable platform.

11.2

The content, frequency and estimated duration of a course are determined with reference to:

the Candidate’s level;
the Candidate’s progress;
the Candidate’s learning needs; and
the Candidate’s objective.

Any stated course duration is an estimate.

NLLES does not guarantee that every Candidate will be ready for the official examination within the same period.

11.3

Course materials provided as part of an Online Course are intended exclusively for the designated Candidate and are subject to the intellectual-property provisions of these Terms and Conditions.

11.4

Unless otherwise agreed in advance, the Candidate is responsible for having:

a suitable and quiet environment;
a functioning internet connection;
a functioning camera; and
a functioning microphone.

11.5

NLLES may end or temporarily suspend a lesson in the event of seriously:

disruptive;
insulting;
discriminatory;
threatening; or
otherwise unsafe behaviour.

12. Rescheduling, Termination and Refunds for Online Courses

12.1

A scheduled lesson may be rescheduled without charge until 24 hours before the agreed starting time.

12.2

Where the Candidate:

cancels less than 24 hours before the lesson;
arrives late; or
does not attend,

NLLES may treat the lesson as having been provided and deduct it from the remaining lesson credit.

12.3

Where NLLES cancels a lesson, the lesson will:

be rescheduled without additional charge; and
not be deducted from the remaining lesson credit.

12.4

The Customer or Candidate may terminate the Online Course at any time and without providing a reason.

12.5

Where no lesson has yet been provided or treated as having been provided, the full course amount paid will be refunded.

12.6

Where lessons have already been provided or treated as having been provided because of late cancellation or non-attendance:

the value of those lessons will be deducted; and
the remaining amount will be refunded.

For this calculation, the applicable value per lesson is:

the lesson value stated in the course confirmation; or
where no separate lesson value is stated, the total course price divided by the agreed number of lessons.

12.7

Paid lessons do not expire. Any unused lessons remain available until they are:

provided;
treated as having been provided under clause 12.2; or
refunded following termination of the Online Course in accordance with clauses 12.4 to 12.6.

12.8

Where the Customer expressly requests that lessons begin during an applicable statutory withdrawal period, lessons already provided may be charged if the course is subsequently terminated.

13. Intellectual Property

13.1

All rights relating to the following belong to NLLES or the relevant rights holder:

the website;
practice examinations;
questions;
answers;
texts;
images;
audio recordings;
videos;
software;
website and examination design;
assessment systems;
course materials; and
all other protected content.

13.2

A purchase grants only a temporary, limited, personal and non-transferable right to use the purchased service for the preparation of the designated Candidate.

13.3

Without the prior written permission of NLLES, the Customer, Candidate and Supporter may not, in whole or in part:

copy;
download;
record;
film;
photograph;
make screen recordings of;
publish;
translate;
modify;
sell;
rent;
forward;
redistribute; or
place on another website, learning environment, group or social network

any protected NLLES content.

13.4

It is also prohibited to:

collect content automatically;
scrape the website or examination environment;
include the content in a database;
use the content for the development or training of another system;
extract source code or protected data; or
circumvent technical-protection or access-control measures.

13.5

A Candidate may make brief personal notes for private study, provided that the notes:

do not contain a substantial reproduction of questions, answers or other protected materials; and
are not distributed or otherwise made available to other persons.

14. Prohibited Use, Investigations and Account Blocking

14.1

It is prohibited to:

make an account or package available to another Candidate;
allow multiple persons to practise independently through one Candidate account;
sell or transfer access; or
circumvent security or access-control measures.

14.2

The service may not be used for:

fraud;
unauthorised commercial activities;
disruption of the website;
distribution of malicious software;
attempts to obtain source code;
attempts to obtain protected data or content; or
any other unlawful or unauthorised purpose.

14.3

Where there is a reasonable suspicion of misuse, NLLES may temporarily restrict access while the relevant circumstances are investigated.

Where reasonably possible, the Customer will:

be informed of the restriction; and
be given an opportunity to provide an explanation.

14.4

Where intentional misuse, account sharing with other Candidates, unauthorised distribution or a serious infringement of intellectual-property rights has been established, NLLES may permanently block the account.

14.5

Where an account is permanently blocked because of proven intentional misuse, the Customer is not entitled to a refund of the remaining digital credit or unused access.

This does not affect any further rights or remedies available to NLLES.

15. Nature of the Practice Materials and No Guarantee of Passing

15.1

NLLES is an independent provider of examination-preparation services and practice materials.

NLLES:

is not the official examination institute;
is not part of the Dutch Education Executive Agency, known as DUO;
does not administer the official Basic Civic Integration Examination; and
is not authorised to determine official examination results.

15.2

The practice examinations are developed to allow Candidates to practise in an environment that resembles the official examination as realistically as reasonably possible.

However:

official examination questions may change;
official examination formats may change;
official assessment standards may change;
examination requirements may change; and
the difficulty of the official examination may differ from the NLLES practice materials.

15.3

A score, assessment, recommendation or pass result obtained within NLLES does not guarantee that the Candidate will pass the official Basic Civic Integration Examination.

15.4

NLLES is not responsible for:

decisions made by public authorities;
decisions made by examination organisations;
decisions made by embassies or consulates;
decisions made by immigration authorities or other third parties; or
consequences affecting a visa, migration, entry or residence procedure.

15.5

The Candidate remains responsible for:

registering for the official examination on time;
paying official examination fees;
obtaining the required travel documents;
making the necessary technical preparations;
attending at the correct place and time; and
consulting current official information.

16. Availability, Maintenance and Force Majeure

16.1

NLLES aims to provide a reliable service but cannot guarantee uninterrupted or error-free availability.

16.2

NLLES may:

perform maintenance;
install security updates;
repair technical problems;
modify website functions;
update practice materials; and
change parts of the service

where reasonably necessary for security, technical operation, legal compliance, quality or alignment with current examination requirements.

16.3

Where reasonably possible, significant planned interruptions will be announced in advance.

16.4

NLLES is not liable for a failure or delay caused by force majeure or another circumstance beyond its reasonable control.

Such circumstances may include:

serious internet or hosting interruptions;
power failures;
cyberattacks;
government measures;
war;
civil unrest;
epidemics or pandemics;
natural disasters;
failure of payment providers;
failure of communication providers; and
other comparable circumstances outside the reasonable control of NLLES.

16.5

Where a force-majeure situation continues for a prolonged period, the parties will seek a reasonable solution.

A reasonable solution may include:

rescheduling;
extension of access;
replacement of a service; or
termination of the unperformed part of the Agreement.

17. Liability

17.1

NLLES is responsible for properly providing the agreed service within the limits of these Terms and Conditions and applicable mandatory law.

17.2

To the extent permitted by law, NLLES is liable only for direct and foreseeable loss that is the direct result of a failure attributable to NLLES.

17.3

NLLES is not liable for:

indirect loss;
consequential loss;
loss of opportunity;
loss of income;
official examination fees;
travel or accommodation expenses;
immigration or residence consequences;
loss of data; or
damage caused by a device, internet connection, software, platform or service provided by a third party.

17.4

To the extent permitted by law, the total liability of NLLES is limited to the amount paid for the service to which the relevant loss relates.

17.5

The limitations in this Article do not apply:

in the event of intentional misconduct or gross negligence by NLLES; or
where liability cannot lawfully be excluded or limited under mandatory law.

17.6

The Customer must:

report damage, loss or a defect as soon as reasonably possible; and
take reasonable measures to prevent or limit further damage.

18. Complaints, Applicable Law and Disputes

18.1

Complaints must first be submitted by email to:

info@nlles.nl

The complaint should include:

the Customer’s or Candidate’s name;
the email address associated with the account;
the order number, where applicable; and
a clear description of the complaint.

18.2

NLLES will confirm receipt of the complaint and aims to provide a substantive response within fourteen days.

Where additional time is reasonably required, NLLES will communicate a new response period.

18.3

The parties will first attempt to resolve any dispute through reasonable consultation and in good faith.

18.4

The Agreement is governed by Moroccan law.

18.5

Where no amicable solution can be reached, the dispute will be submitted to the competent court in Morocco, unless mandatory law designates another competent court.

18.6

The choice of Moroccan law and the Moroccan courts does not deprive a consumer of the protection provided by mandatory provisions from which the parties cannot contractually deviate under applicable rules of private international law.

19. Personal Data

19.1

NLLES processes personal data for purposes including:

account management;
payment administration;
provision of products and services;
speaking assessments;
customer support;
website and account security; and
improvement of the website and services.

19.2

The processing of personal data is explained in more detail in the NLLES Privacy Policy.

19.3

A Customer who provides the personal data of a Candidate confirms that:

the Candidate has been informed that the data is being provided to NLLES; and
the data may lawfully be used for the performance of the Agreement.

20. Amendments and Final Provisions

20.1

NLLES may amend these Terms and Conditions where reasonably necessary because of changes to:

business operations;
products or services;
legislation or regulation;
technical systems;
security requirements; or
examination requirements.

20.2

An amendment will, in principle, apply only to future orders.

A material amendment that affects an active Digital Package or an ongoing Online Course will be communicated in a reasonable manner and will not affect essential rights already paid for without a valid reason.

20.3

Where a provision of these Terms and Conditions is found to be void, invalid or unenforceable, the remaining provisions will continue in effect.

The invalid provision will, to the extent possible, be replaced by a valid provision that most closely reflects its original purpose.

20.4

A failure by NLLES to enforce a right immediately does not constitute a waiver of that right.

20.5

The Dutch-language version is the original version of these Terms and Conditions.

In the event of a difference between the Dutch version and a translation, the Dutch version will prevail to the extent permitted by law.

20.6

These Terms and Conditions enter into effect on the date stated at the beginning of this document and remain in effect until a new version is published.

End of Terms and Conditions

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